Privacy Policy

Last updated: 24/06/2023

This Privacy Policy governs the manner in which Raay (“we,” “us,” or “our”) collects, uses, maintains, and discloses information collected from users (“you” or “your”) of the Raay website located at raay.io (the “Site”) and the services provided by Raay (the “Service”). This Privacy Policy applies to the Site and all products and services offered by Raay.

1. Collection of Personal Information

  • 1.1. Personal Information: When you register for an account or use our Service, we may collect personal information, such as your name, email address, and billing information. We require this information to provide you with the Service and to communicate with you.
  • 1.2. Survey Data: As a user of our Service, you may create surveys and collect responses from survey participants. We collect and store the survey data, including the responses provided by participants. Additionally, we may collect certain additional information such as browser agent, IP address, and user activity for analytics and security purposes.

2. Use of Personal Information

  • 2.1. Provision of Service: We use the personal information you provide to deliver the Service, including processing survey responses, generating insights and reports, and enabling you to access and manage your survey data.
  • 2.2. AI Integration: Our Service utilizes artificial intelligence (AI) to generate surveys and reports. In order to provide this functionality, we may share survey data and other relevant information with third-party AI service providers, such as the OpenAI API. These third-party providers are bound by their own privacy policies and terms of service.
  • 2.3. Analytics and Tracking: We may use third-party analytics services, such as Google Analytics & Fullstory to track and analyze user activity on our Site. This information is used to improve our Service, enhance user experience, and understand how users interact with our Site.
  • 2.4. Payment Processing: For payment purposes, we utilize a third-party payment processor, Paddle. Your payment information is securely transmitted to and processed by Paddle in accordance with their privacy policy and terms of service.

3. Data Retention and Security

  • 3.1. Data Storage: We store your survey data, personal information, and other relevant data for as long as you maintain an account with us. This information is stored securely and is accessible only to authorized personnel.
  • 3.2. GDPR Compliance: We are committed to complying with the General Data Protection Regulation (GDPR). As such, you have the right to request access to your personal information, rectification of inaccurate data, erasure of your data, and the right to object to or restrict the processing of your data. Please contact us using the information provided at the end of this policy to exercise your rights.
  • 3.3. Data Anonymization: If you request erasure of your personal information, we will delete or anonymize the data so that it can no longer be associated with you.

4. Third-Party Services & Websites

  • 4.1. OpenAI API: Our Service integrates with the OpenAI API for AI-generated surveys and reports. By using our Service, you acknowledge that survey data and relevant information may be shared with OpenAI in accordance with their privacy policy and terms of service.
  • 4.2. Google Analytics: We utilize Google Analytics to track and analyze user activity on our Site. Google Analytics collects and processes data in accordance with their privacy policy.
  • 4.3. FullStory: We may use FullStory to track and analyze user interactions on our Site for debugging and optimization purposes. FullStory’s collection and processing of data are governed by their privacy policy.
  • 4.4. Our Site may contain links to third-party websites. These websites have their own privacy policies, and we do not accept any responsibility or liability for their policies or activities. Please review the privacy policies of these websites before providing any personal information.

5. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the “last updated” date at the top of this page. We encourage you to check this page periodically to stay informed about our data practices. Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of such changes.

6. Contact Us

If you have any questions about this Privacy Policy, the practices of our Service, or your dealings with us, please contact us at [email protected].